Problem

Check and remedy

System is not detecting DTMF tones

·        Make sure the telephone is set to Tone, not Pulse

·        You may be using an old Key System that absorbs DTMF. A dial-pad that plays DTMF would be needed. TelCan can supply you one for very affordable price of around US$20.

You are being charged by your local phone company for the DID signaling calls

·        Make sure you let ring only once when calling your access (DID) number.

System is not calling back

·        Make sure you are present at the location of the registered callback number.

·        If you have mobile callback option, the registered callback number can be check using the Administration Menu.

·        Make sure you hang up the phone after 10 seconds so that you can answer the incoming call.

Upon receiving call back a fax tone is heard instead of the callback regular dial-tone.

·        You are receiving callback on a fax machine that is picking incoming calls before you do. Please your fax machine to pickup after three rings.

A recording from the callback system is heard “I’m sorry, that is an invalid number…”

·        Make sure you dial 011 before the number for calls outside US, Canada and Caribbean. For calls inside these territories dial 1 before the 10 digit number.

·        Make sure the inter-digit delay does not exceed 5 seconds, otherwise the system will assume you finished dialing and will check the number entered, if the number is too short you will hear the error message.

After sending a fax, the system is not detecting [**] for another call without exiting.

·        Make sure you press [**] before the fax machine hangs up the line. To do this, right after the last page is through, lift the handset up and press [**]

The system is hanging up before the first digit of the destination number is entered.

·        Make sure you enter the first tone digit before 20 seconds, after this a timeout will occur and the system will hang up.